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Wage Standards

US: Call Center Wages Now As Low In US As They Are In India

US matches Indian call centre costs

By James Lamont in New Delhi and Joe Leahy in Mumbai

Published: August 17 2010 19:12 | Last updated: August 17 2010 21:44

Call centre workers are becoming as cheap to hire in the US as they are in India, according to the head of the country’s largest business process outsourcing company.

High unemployment levels have driven down wages for some low-skilled outsourcing services in some parts of the US, particularly among the Hispanic population.

Wage Theft by Employers Surging in Wake of Arizona’s Anti-Immigrant Law, Even as Judge Blocks Implementation of Key Provisions

The Arizona Interfaith Alliance for Worker Justice, a worker center in Phoenix, has seen a “huge spike” in wage theft -- violations of minimum wage laws -- since the passage of SB 1070, Arizona’s anti-immigrant law.  "Employers are even more brazen in their mistreatment of workers," said Executive Director Trina Zelle in an interview with In These Times.  "Increasingly, 'Go ahead, try and make me pay you' is the response workers hear when they confront their employers over unpaid wages."

State Strategies to Advance Workers’ Rights: Policy Options for 2011

This policy guide presents a series of state strategies to advance workers rights that have strong public support and present good opportunities to reframe the debates over workers’ rights and the economy as values issues, including: Paid Sick Days, Wage Law Enforcement, and Restoring the Minimum Wage.

Wal-Mart Deal for Higher Wages in Chicago Highlights Need for Industry-Specific Wage Legislation

For the first time in the nation, Wal-Mart has agreed to a higher wage standard at a new store to be built in Chicago, Illinois.  The retail giant’s commitment was part of an agreement to assure City Council support for zoning approvals, on which the Council voted Wednesday.  The deal also concludes a six-year fight over what will be only Wal-Mart’s second store in the Windy City.  As we reported previously, Wal-Mart reached a stalemate with labor unions in 2006, after the City Council passed an industry-specific wage standard for big box retailers, which was later vetoed by Mayor Richard M. Daley.

Workplace Standards for Domestic Workers: Breakthrough NY Legislation Approved

On June 1, the New York Senate put the state in position to be first in the nation to enact a Domestic Workers' Rights law (S2311) by a vote of 33-28. The New York Assembly led the way in June 2009 when it passed its own version of the bill (A1470). This groundbreaking legislation will extend core labor rights, from fair labor standards to paid sick days, to creating a framework for collective bargaining, to domestic workers. This will include those employed to work in a private home to perform housekeeping and/or to care for children, the infirm, or the elderly.

Public Employees Earn Substantially Less than Private Sector Counterparts

Refuting right-wing attacks on state workers, a new report by the National Institute for Retirement Security (NIRS) and the Council on State and Local Government Excellence (CSGE), Out of Balance? Comparing Public and Private Sector Compensation Over 20 Years, demonstrates that state and local employees earn an average of 11 and 12 percent less, respectively, than comparable private sector workers.

Report: Confronting the "Gloves-Off" Economy of Broken Labor Standards

In Confronting the Gloves-Off Economy: America's Broken Labor Standards and How to Fix Them, researchers detail how growing numbers of employers are breaking, bending, or evading long-established laws and standards designed to protect workers, from the minimum wage to job safety rules to the right to organize.