Last month, California Governor Brown turned his back on California telephone consumers by signing into law a bill that strips the oversight authority of the California Public Utility Commission (CPUC). Specifically, the law removes rate and quality protections for consumers of phones that function through Internet technology. This technology, called Voice over Internet Protocol (VoIP), routes phone calls over Internet signals, and is offered by cable or DSL companies like Verizon’s FiOS, Comcast’s Digital Voice, and AT&T’s U-Verse. The experience is just like using a traditional phone since increasingly landline phones need Internet Protocol to be connected. The bill signed into law, SB 1161, effectively eliminates common-sense protections for all of California’s consumers who will be helpless when issues arise with their phone service, while tying the hands of the CPUC and local governments alike.